Job Description Summary

Great opportunity to join our team as a Technical Support Coordinator to join our team to provide first level troubleshooting support to our customers across ANZ.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description Summary:

To actively contribute to the GCS Team by providing superior customer service and technical support for ROWA, Infusion and Pyxis, via coordination of the Remote Service Technicians (nationally), working in conjunction with the Remote Operations Lead to deliver effective Training outcomes, and develop Strategies that promote cohesive inter-departmental relationships.

Responsibilities:

• Build and maintain client relationships

• Ensure telephones calls are answered in a timely and professional manner.

• Assist with the coordination of service dept resources through the installation phase.

• Respond to all issues/queries in a timely, professional, and courteous manner.

• Understand customer requirements via interpretation of collected service data, maintaining relationships with internal and external stakeholders, and continually assessing customer service priorities.

• Schedule and complete weekly survey calls.

• Complete all required documentation and report back to the manager.

• Prioritize and escalate service jobs appropriately including interstate work, contractor related events.

• CRM Administration including continual improvement in processes and data management.

• Software support for clients and RSTs

• On site and online software support.

Preferred Requirements:

• Demonstrated customer service experience

• Administration - strong attention to detail

• Technical troubleshooting experience (over the phone)

• Clear communication skills

• SAP and Excel is required

• Medical Device, Pharmaceutical, IT or Telecoms industry

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

AUS Sydney - North Ryde

Additional Locations

AUS Melbourne

Work Shift