We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

JOB SUMMARY

The Service Logistics Specialist plays a critical role in ensuring the efficient flow of parts and equipment across service teams, warehouses, and customer locations. This role acts as a key interface between field resources and plant supply chain teams, requiring strong coordination, communication, and analytical skills to manage logistics operations and support field service teams.

DUTIES & RESPONSIBILITIES

Parts Order Management & Field Support

• Act as a liaison between Field Service Engineers (FSEs), plant supply chain, and distribution teams to ensure timely and accurate parts fulfillment.

• Process, manage, and coordinate parts orders, including order entry, remediation, and communication with stakeholders.

• Monitor and manage backorders using the Parts Escalation Team Site; provide promise dates and escalate as needed.

• Make sourcing decisions quickly and effectively—whether from Distribution Centers, Forward Stocking Locations (FSLs), or other field resources.

• Perform location-to-location transfer transactions in field management systems (e.g., ServiceMax).

• Replenish field inventory through timely and accurate ordering.

• Reassign orphaned work orders by identifying and assigning appropriate field resources using ServiceMax tools.

• Support and guide offshore resources, acting as a subject matter expert (SME) in logistics processes and SAP.

Distribution Channel & Delivery Management

• Manage distribution channels and proactively remediate delivery delays through effective communication and alternate planning.

• Coordinate dispatch of FSEs to customer locations as needed (Baltimore Team).

Reporting & Analytics

• Generate and distribute key reports, including Hot Lists for critical backorders and FSE Order Management reports for further action work orders.

• Analyze SAP data to assess logistics performance and recommend process improvements.

Reverse Logistics & RGA Processing

• Support reverse logistics processes for both unused good parts and defective repairable parts.

• Conduct SAP transactions to receive, move, and reallocate parts across storage locations.

• Prepare and ship open-box and functional parts to designated locations, resolving discrepancies and maintaining inventory accuracy.

• Print and distribute FedEx shipping labels for RGA and RMA processes.

Single Swap Process

• Act as a backup for fulfilling Single Swap product orders, including instruments, accessories, and options.

• Coordinate with BD customers, Phone Support Engineers, shipping partners, and the Repair Center to ensure timely execution.

SKILLS & COMPETENCIES

• Strong organizational and multitasking abilities

• Excellent written and verbal communication skills

• Proficiency in Microsoft Office Suite and ERP systems (SAP or Oracle)

• Ability to lift and move packages up to 50 lbs in a warehouse setting

• Analytical mindset with attention to detail

• Ability to work independently and make quick, effective decisions

• Experience with logistics coordination and field service operations

• Familiarity with ServiceMax or similar field service management tools

REQUIRED EDUCATION & EXPERIENCE

• High School Diploma or equivalent

• Minimum 1-3 year of experience in a customer service, logistics, or administrative role

• Willingness to work in a warehouse environment (Baltimore Team)

PREFERRED EDUCATION & EXPERIENCE

• Associate degree or equivalent experience

• Experience using ERP software (e.g., SAP, Oracle)

• Familiarity with medical device industry regulations and compliance

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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