Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

POSITION PURPOSE 
The New Sales Representative performs initial or follow-up sales calls to prospective and current New Sales customers. The New Sales representative is responsible for ensuring that the customer contact in each prospective sales call meets the customer service and satisfaction experience that is indicative of a true “Liberator” experience 

PRIMARY DUTIES AND RESPONSIBILITIES 

• Articulate the features and benefits of Ostomy, Urology, and ancillary product lines, demonstrating comprehensive knowledge of medical supply equipment usage and maintenance to effectively address customer needs.

• Conduct initial and follow-up calls with prospective leads through both inbound and outbound channels, identifying customer concerns and meeting or exceeding established monthly departmental sales goals.

• Maintain detailed records of daily production, submit sales logs to supervisors, and consistently meet departmental call volume requirements while adhering to phone activity and compliance standards.

• Provide exceptional customer service by maintaining a high level of professionalism on every call, assisting customers with orders and order-related questions, and effectively resolving concerns throughout the sales process.

• Adhere to all relevant healthcare regulations and guidelines including Medicare requirements, HIPAA privacy rules, and other industry standards to ensure compliant sales practices.

ANCILLARY DUTIES AND RESPONSIBILITIES 

• Engage with potential and existing customers through multiple digital channels including internet chat, email, and click-to-call software, providing prompt and professional responses to inquiries.

• Maintain a positive work atmosphere that embodies Liberator's core philosophy of professional excellence, teamwork, and integrity in all customer and colleague interactions.

• Demonstrate high attention to detail in all daily tasks, including accurate notation of customer interactions and account details to ensure proper follow-up and continuity of service.

• Collaborate with other departments and team members as needed to meet business objectives, demonstrating flexibility and a team-oriented approach to workplace challenges.

• Actively pursue ongoing education opportunities to remain current with product knowledge, industry trends, and process improvements while being adaptable to perform additional duties as assigned

Minimum Requirement:

• High School Diploma or GED

• Shift Hours 9:00am - 5:30PM, one late shift per week to 8:00pm and one Saturday per month

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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