Job Description Summary

As a Field Service Engineer at BD BioScience, you will play a crucial role in delivering technical support and preventative maintenance for our cutting-edge Flow Cytometry instruments and systems. Your primary responsibility will be to ensure customer satisfaction through outstanding service, mastery of reported incidents, and continuous learning. You will be part of a dynamic team dedicated to empowering healthcare professionals and improving patient outcomes.

This is a field based role covering Oxfordshire, Cambridge, Reading, High Wycombe and the surrounding areas.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Our vision for BD Biosciences at BD

BD Biosciences (BDB) is a leading provider of high-quality flow cytometry and single-cell genomics solutions, scientific research and clinical laboratories. Here, we are leading the way by developing the best technologies that have the ability to look closer at the details of cells and diseases.

Main responsibilities will include:

• Perform on-site technical support, including installations, deinstallations, relocations, certifications, and repairs, adhering to customer service level agreements.
• Investigate, diagnose, troubleshoot, and provide remote support for technical issues reported by customers.
• Prioritize, plan, and execute field corrective actions, upgrades, and preventive maintenance to ensure business continuity for our customers.
• Inform and prepare customers for successful installations, ensuring all requirements are met.
• Maintain accurate documentation, reporting, and data entry in service management systems.
• Manage personal planning, administration, and car stock efficiently.
• Escalate and retain ownership of technical challenges until resolution.
• Comply with all quality, ISO, GMP, and safety regulations, upholding BD's commitment to excellence.

About you

• HNC/Degree in engineering discipline or demonstrable work experience in field service.
• Full UK driving license.
• Practical knowledge of computer systems, mechatronics, pneumatics, and fluidics is advantageous.
• Degree in Biomedical Engineering is preferred.
• Strong problem-solving and dynamic planning abilities.
• Must be based near Oxfordshire 

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Required Skills

Cost Effectiveness Analysis, Customer Service, Field Services, Remote Technical Support, Teamwork, Technical Services, Technical Support, Working Independently

Optional Skills

.

Primary Work Location

GBR Winnersh - Eskdale Road

Additional Locations

Work Shift