Job Description Summary

As a Remote Technical Support Specialist, you will provide advanced troubleshooting and technical support for BD Biosciences instrumentation through phone, email, chat, or online diagnostic tools. You will collaborate closely with customers to deliver timely, high-quality assistance, ensuring their equipment operates effectively and reliably.
This position is fully remote and you can be based anywhere in Belgium or eventually in the Netherlands. Occasional travel may be required for classroom training, team meetings, or on-the-job coaching at customer sites, as determined by your manager.

Job Description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters.  

Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

Main responsibilities will include:

• Deliver professional, empathetic, and effective remote support for BD Biosciences equipment, ensuring an excellent customer experience.
• Diagnose and resolve technical issues promptly using multiple communication channels to minimise equipment downtime.
• Guide customers through troubleshooting steps clearly and confidently.
• Document all support activities accurately in compliance with quality and regulatory standards.
• Escalate complex cases appropriately, ensuring transparency and timely resolution.
• Recommend spare parts and solutions based on diagnostics and system history to enable efficient service.
• Collaborate with colleagues across remote and field service teams to share insights and improve resolution efficiency.
• Maintain strong performance across key service metrics such as Dispatch Avoidance, Customer Satisfaction, and Time to Resolution.

About you:

• Bachelor’s degree in Electronics, Mechanical, Computer or Biomedical Engineering (or equivalent).
• At least 2 years of experience in troubleshooting and repairing medical, electronic, or electro-mechanical devices.
• Skilled in software installation, upgrades, and basic networking setup and troubleshooting.
• Strong communication and customer service abilities, including clear technical writing and telephone support.
• Proficient in Microsoft Office; familiarity with LIS/LIMS systems, SAP, ServiceMax, Salesforce, or similar platforms is an advantage.
• Fluent in English and Dutch; proficiency in an additional European language is desirable.

Click on apply if this sounds like you!

Required Skills

Optional Skills

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Primary Work Location

BEL Erembodegem - Dorp 86

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

€59,000.00 - €89,975.00 EUR Annual