Job Description Summary

As the Field Service Engineer you will be responsible for delivering technical support on the assigned BD Technical Support related instruments and systems to the customer within the assigned region, in order to guarantee customer satisfaction through an outstanding service and efficient mastery of reported incidents and requests of the customer.

Your territory will be the Ankara region, however, you will also support across all of Turkey.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Main responsibilities will include:

• Successfully completes all formal training as required by territory assignment.

• Participates and successfully completes all required BD continuing education programs consistent for the job position.

• Keeps working knowledge up to date through continuous learning (instrument manuals, service bulletins).

• Independently performing local technical support on the assigned BD technical support related instruments and systems as agreed in the customer service level agreements; such as installations, de-installations, relocations, certifications (IQ & OQ) and repairs.

• For technical problems reported by the customer on BD technical support related instruments and systems that are not supported by the help desk.

• Prioritizing, planning and executing field corrective actions, upgrades and actions for preventive maintenance on the assigned BD technical support related instruments and systems. This according to the regulatory instructions and mandatory procedures within the predefined timeframe to ensure business continuity for the customer.

• Explain the content of a service contract to the customer, its terms of condition, the benefits and pricing in order to raise the customers’ awareness on the content of the technical support.

• Inform local administration on the status of the contract of the customer in order to guarantee good contract service to the customer.

• Inform and check at the customer site if the requirements for ensuring a successful installation of the requested BD instrument or systems.

• Managing the personal planning and administration timely and accurate, as required by management.

• Maintain the personal car stock by completing missing and returning excessive spare parts and tools, according to the recommended European guidelines in order to be fully equipped and prepared for the successful execution of the operational tasks.

• Escalating customer problems per procedure to the Technical Support Team Leader in case an immediate solution can not be offered. This in order to ensure efficient problem resolution in line with the PIR process and to deliver a qualitative service with minimal inconveniences for the customer.

• Comply with all quality, ISO, GMP and safety regulations as required by the BD organization and the customer Service levels agreements. This in order to always deliver an outstanding quality aligned with agreed standards.

About you:

• A minimum of a Bachelor’s degree in Science (Engineering, Microbiology or Biology related).

• Several years relevant Field Service Engineering experience, with ideally 3-4 years in a similar function.

• Excellent interpersonal, verbal and written communication skills in English is essential.

• Problem solving skills and process effectiveness.

• Action oriented with good interpersonal skills.

• Willing to travel extensively and being self-organised to work remotely.

• Eager to learn, strong self-confidence, positive mindset and attitude.

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

.

Primary Work Location

TUR Istanbul - Rüzgarlıbahçe Mah

Additional Locations

Work Shift