Job Description Summary

The GBS Training & Enablement Specialist will be responsible for the creation of learning standard operational guides for a set of assigned training programs. They will train their peers and external vendors to ensure that training logistics, program processes, and specifications are successfully completed to create a best-in-class training experience for participants. They will coordinate the program logistics for training courses and other program activities as needed.

Job Description

About BD

Be part of something bigger!

BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care.  The BD MMS Service and Support organization provides technical service and field support to BD’s dispensing customers with a mission that’s focused on knowing there’s a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Responsibilities:

• Create standard operations guides to be used to coordinate training classes and learning experiences.  

• Document program specifications from training venue to classroom set-up, training materials, printing and shipping instructions, and any related technology needs, etc. to enable a successful learning experience.  

• Set up and distribute course evaluations and follow-up surveys to collect feedback on the learning experience.  

• Compile and prepare training metrics reports and dashboards.  

• Ensure vendor resources are meeting BD quality standards for operational processes  

• Train and handle vendor resources/ BD SMEs to execute on program operational guides and standard processes for delivery of training logistics within the region.  

• Coordinate training logistics in assigned locations or for virtual training delivery as needed.  

• Support standard learning processes and practices related to assigned programs  

• Identify areas for improvement on daily operational processes and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with management.  

• Communicate and interact effectively with customers and team members; develop credibility and trusted mutually respected relationships with customers, supervisors, and team members.  

• Interact with customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies within Training & Enablement Team 

• The ability to demonstrate customer orientation and excellent customer service skills is required.  

Requirements:

• Bachelor’s degree in education, training, human resources, or a related field.  

• Minimum 2 years training experience in a GBS organization or related corporate function (Finance, Procurement, Supply Chain) 

• Strong organization skills, attention to detail and follow through to resolve any outstanding issues are required.  

• Strong written and verbal communication skills; leading internal communications and external/client communications with detailed support and assistance is required. .  

• The ability to accurately collect information in order to understand and assess the client's needs and the situation is required.  

• The ability to prioritize workload and provide timely follow-up and resolution is required.  

• Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications is required.  

• The ability to work effectively in a fast-paced, self-directed team-based, collaborative environment is required.  

• Experience partnering internally and externally to address people-related challenges is required.  

• Ability to understand short-term and long-term implications of decisions and actions is required.  

• The ability to deliver exceptional service through tools and processes and experience suggesting areas for improvement on to support continuous improvement efforts is required.  

Required Skills

Optional Skills

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Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

Work Shift