Job Description Summary

 BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

With innovative pre-fillable syringes, self-injection systems, safety systems and needle technologies, the Pharmaceutical Systems (PS) team offer an extensive selection of solutions designed to protect, package and deliver drug therapies.
Member of the Designated Complaint Handling unit within BD Medical – Pharmaceutical Systems WW Quality System team,

The PMQ Staff Specialist plays a critical role, ensuring that customer complaint investigation reports meet regulatory and customer expectations. This includes delivering high-quality technical writing, robust root cause analysis
and clear risk assessments.

The role also supports the continuous improvement of investigation quality and leads training initiatives for the global investigator network.

It also involves analyzing product performance to anticipate any patient risk and propose and drive improvements.

Job Description

Responsibilities:

Complaint Product Performance Analysis

- Conduct routinely product performance data analyses and identify adverse trend and associated risks

- Provide recommendations to the business for improvements and contribute to Post Market Surveillance.

Harmonization & Coherency Across Sites
- Drive the harmonization and consistency of complaint investigation reports across all global sites.

- Ensure alignment in structure, terminology, and technical depth to maintain a unified standard of quality and customer communication.

Training & Capability Building
- Design and deliver training programs for complaint investigators on Root Cause Analysis (RCA), Technical writing, Risk management, Statistical tools for complaint trending and analysis

- Support onboarding of new investigators and provide ongoing coaching to improve investigation quality.

Process Improvement
- Follow quality metrics related to Investigation report performance (e.g., Report Right First Time) and identify areas for improvement.

- Contribute to the development and deployment of standardized templates and tools for complaint documentation.

Preferred Requirements:

- Bachelor’s or Master’s degree in Life Sciences, Engineering, Pharmacy, or related field.
- Minimum 10 years of experience in quality assurance or regulatory affairs in the pharmaceutical or medical device industry.
- Proficiency in root cause analysis methodologies
- Deep Knowledge of global regulatory standards (FDA, ISO, MDR).
- Experience with complaint management systems.

- Experience in Design control and risk management

Salary range for the role: €55.000 to €65.000

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

Become a maker of possible with us!

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

FRA Le Pont-de-Claix Cedex

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

€55,000.00 - €88,000.00 EUR Annual