Job Description Summary

Who We Are

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare sector. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.

Purpose: Responsible for directing all BD Pharmaceutical Systems Quality Management activities for assigned Regional account customers in Korea as it relates to Customer interface.

Job Description

P3-14175

PRIMARY RESPONSIBILITIES

- Facilitate expert-to-expert discussions between BD and the customer regarding quality topics

- Negotiate BD’s Quality position with the customer

- Monitor and manage quality initiatives and issues

- Engage with customers in all matters related to product quality

- Provide high level consulting services to the customer base in all matters related to quality

- Bring customers’ voices to Pharmaceutical system and manage customer impacting issues

- Manage the training, escalation and closure of priority, high risk and escalated customer complaints

- Participate in batch disposition strategy and internal processes and procedures, RMA (Return Material Authorization), when applicable Stay abreast of changing national/regional regulations

- Lead the review and negotiation Specifications with customer(s);

- Accountable to WW and regional Marketing teams and regional leads

- Effectively navigate and lead through changes and evaluate the progress toward objectives

- Pursue and actively manage key stakeholder relationships

- Promote the use of knowledge management tool

EDUCATION AND EXPERIENCE REQUIREMENTS

- Typically requires a minimum of a BS degree in science, engineering or other relevant discipline

- Minimum of 5-8 years of experience in the pharmaceutical, medical device or other quality field (ISO, GMP etc) with a minimum of 3 years of experience in quality assurance, quality control, quality systems and/or regulatory compliance

- Knowledge in the drug combination product testing (for instance E&L, SubVP, gliding force) is preferred

- Strong communicator capable of interfacing at senior levels with pharmaceutical customers Organizing and facilitating initiatives with various stakeholders

- Strong technical writing experience required (English); conversational French preferred

- May require 25-40% travel

- Level will depend on years of relevant experience, and size/complexity of customer base

- Proven ability to work globally and form strong relationships on a global level

- In-depth understanding of the application of quality systems to the pharmaceutical (and medical device industry)

Required Skills

Optional Skills

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Primary Work Location

KOR South Korea - Seoul HQ

Additional Locations

Work Shift