Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Position Summary

The Chargeback Claim Resolution Analyst plays a critical role in ensuring the financial integrity and compliance of chargeback processes. This position is responsible for the comprehensive management of chargeback claims, which includes the detailed analysis, validation, and reconciliation of claims.

The Chargeback Analyst will engage and collaborate with Distributor partners, GPOs, Commercial Customers (Healthcare Delivery and Channel Partners), as well as Contracts, Analytics, and Claims teams to support exceptional and cutting-edge operational capabilities. They will work closely with these internal departments and external stakeholders to resolve disputed claims efficiently and accurately. This role requires a deep understanding of contractual agreements, industry regulations, and the specific nuances of the sector. Additionally, the analyst will establish policies, processes, and governance to ensure the effective implementation of complex chargeback activities that manage business opportunities appropriately.

The Chargeback Claim Resolution Analyst will be tasked with maintaining meticulous records of all chargeback activities, ensuring that all claims are processed in accordance with contractual terms and regulatory requirements. This includes verifying the accuracy of claim data, identifying discrepancies, and implementing corrective actions to prevent future errors. In addition to claim resolution, the analyst will generate detailed reports on chargeback trends, discrepancies, and resolutions, providing valuable insights to management for strategic decision-making. The role also involves continuous process improvement to enhance the efficiency and accuracy of chargeback claim resolution.

Candidates must have effective communication, technical, and organizational skills and be accountable for achieving key metrics. This position will utilize multiple ERP systems, report tools, and support all BD and BARD businesses.

This position demands strong analytical and problem-solving skills, excellent communication abilities, and a collaborative mindset. The ideal candidate will have a background in accounting, finance, or a related field, with experience in chargeback processing and contract administration within the biotech or pharmaceutical industry.

Accountabilities in this role

• Reporting to Chargeback Resolution Manager, this role will oversee all operational aspects of chargeback and sales tracings errors, and direct contract pricing claims for all US business segments. The role will handle the disposition and resolution of all claims related to Commercial Distributor Chargebacks and Sales Tracings, IDN & OEM Sales Tracings, and Direct Contract Pricing.

• Use multiple ERP systems, reporting tools and support all BD businesses.

• Partner closely with Distributor partners, IDN’s, Channel Management, Commercial Contracting teams, Analytics/Master Data, Customer Care and IT to improve operational activities.

• Team accountability spans over $25M in chargebacks and sales tracings claim disputes.

Essential Responsibilities

• Manage resolution and communication for all aspects of the chargeback and sales tracing errors and direct claims for resolution with our channel partners and customers.

• Partner with Contract Operations, Offer Development and Customer Care functions to support business process continuous improvement activities, identify insights on root cause analysis/error prevention solutions and implement operational enhancements.

• Partner with Chargeback & Sales Trace Account Management Team to accurately track, monitor, and communicate disputed lines for resolution.

• Support a Continuous Improvement (CI) plan to deliver process/procedure harmonization.

• Align and complete workload consistent with set metrics/KPIs and service level expectations associated with operational effectiveness, preventative analytics and customer satisfaction. 

• Adhere to policy and procedures per contracts playbook, business guidelines and chargeback processes.

Qualifications

• Bachelor’s degree required.

• Minimum 1 year experience preferred in Commercial Contracting or Chargeback Operations preferably

• Strong understanding of chargeback operations, pricing claims management, contract operations, policy and process development, contracting technologies and automation capabilities.

• Strong technical skills in applications such as MS Access, Excel, Power BI, AS400, and Vistex SAP ERP systems along with analytics and reporting solutions experience

• Demonstrate a growth mindset to find opportunities for continuous improvement to drive value and become a change agent.

• Builds and maintains strong cross-functional business partner relationships.

• Demonstrated capability to navigate and collaborate effectively across business and matrix and cross-functional leadership and organizational structures.

Key Competencies

• Organizational Agility

• Process Effectiveness/Continuous Improvement

• Accountability and Empowerment

• Analytical and Problem-Solving Orientation

• Strategic Partnership and Customer Support

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:

• Annual Bonus
• Potential Discretionary LTI Bonus
• Potential reimbursement of vehicle use/mileage

Health and Well-being Benefits

• Medical coverage
• Health Savings Accounts
• Flexible Spending Accounts
• Dental coverage
• Vision coverage
• Hospital Care Insurance
• Critical Illness Insurance
• Accidental Injury Insurance
• Life and AD&D insurance
• Short-term disability coverage
• Long-term disability insurance
• Long-term care with life insurance

Other Well-being Resources

• Anxiety management program
• Wellness incentives
• Sleep improvement program
• Diabetes management program
• Virtual physical therapy
• Emotional/mental health support programs
• Weight management programs
• Gastrointestinal health program
• Substance use management program
• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit

Retirement and Financial Well-being

• BD 401(k) Plan
• BD Deferred Compensation and Restoration Plan
• 529 College Savings Plan
• Financial counseling
• Baxter Credit Union (BCU)
• Daily Pay
• College financial aid and application guidance

Life Balance Programs

• Paid time off (PTO), including all required State leaves
• Educational assistance/tuition reimbursement
• MetLife Legal Plan
• Group auto and home insurance
• Pet insurance
• Commuter benefits
• Discounts on products and services
• Academic Achievement Scholarship
• Service Recognition Awards
• Employer matching donation
• Workplace accommodations

Other Life Balance Programs

• Adoption assistance
• Backup day care and eldercare
• Support for neurodivergent adults, children, and caregivers
• Caregiving assistance for elderly and special needs individuals
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Support for fertility, birthing, postpartum, and age-related hormonal changes

Leave Programs

• Bereavement leaves
• Military leave
• Personal leave
• Family and Medical Leave (FML)
• Jury and Witness Duty Leave

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

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