Job Description Summary

As Product Technical Support Associate Specialist you will join a team dedicated to advancing patient care through innovative monitoring solutions. This role focuses on providing technical expertise and clinical guidance for BD’s Advanced Patient Monitoring (APM) portfolio. The position involves diagnosing and resolving product issues in critical care environments, supporting healthcare professionals, and ensuring seamless system integration. It is an opportunity to combine technical knowledge with a passion for improving patient outcomes.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

BD is proud to be certified as a Top Employer 2025 inUnited Kingdom, reflecting our commitment to creating an exceptional working environment.

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become amaker of possiblewith us!

Advanced Patient Monitoring (APM)

BD Advanced Patient Monitoring is a global leader in advanced monitoring solutions that expands BD's portfolio of smart connected care solutions with its growing set of leading monitoring technologies, advanced AI-enabled clinical decision tools and robust innovation pipeline. BD Advanced Patient Monitoring's technologies are often used simultaneously with the BD Alaris™ Infusion System in the operating room or intensive care units. The combination of BD's new advanced monitoring and existing infusion platforms enables future innovation opportunities for closed-loop hemodynamic monitoring and IV fluid and medication administration by integrating combined company data sets and interoperability capabilities.

Main responsibilities will include:

• Diagnose and resolve product issues using clinical and technical expertise

• Guide healthcare professionals through system setup and integration

• Provide accurate product information to internal and external customers

• Document service requests and maintain records in enterprise systems

• Coordinate repair activities and manage local service providers

• Process transactions related to equipment replacement, loaners, and updates

• Communicate service charges and assist with order processing

• Collaborate with internal teams to ensure timely issue resolution

About you

• Strong understanding of clinical environments in critical care settings

• Proficiency in Microsoft Office Suite and electronic medical systems

• Skilled in problem-solving, analysis, and clear communication

• Ability to build effective relationships and work collaboratively in a team

• Bachelor’s degree preferred, with 3+ years of medical and technical experience

• Fluency in English, Polish and German, (read, write, speak)

Salary range for the role: 10.000 PLN to 11.000 PLN per month +benefits

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit:https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

POL Krakow - Business Park

Additional Locations

POL Warsaw - ul. Cybernetyki

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

zł97,600.00 - zł148,825.00 PLN Annual