Job Description Summary

An exciting opportunity for an Operations Support Specialist to join our operations team in Turkey!

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become amaker of possiblewith us!

About the role

The Operations Support Specialist is responsible for leading the end-to-end customer order cycle from order intake through delivery, making sure accurate execution of all operational, legal, and functional processes.

Main responsibilities will include:

• Act as the first point of contact for customer and sales team inquiries via phone, email, and other communication channels

• Manage full order processing activities, including: Regular sales orders, Free of Charge (FOC) orders, Samples, returns, and Fair Share Allocation, Debit and Credit Notes

• Lead all aspects of order execution from intake through to customer delivery, ensuring Proof of Delivery (POD) is obtained

• Handle pricing uploads, execution, and follow-up using internal systems (SFDC CLM, SAP, LOTS)

• Coordinate day-to-day communication and operational activities with vendors such as carriers, insurance companies, and brokers, when required

• Provide accurate documentation and information to brokers to support import and customs clearance processes

• Support local delivery completion by sharing guidance and operational instructions as needed

• Implement claims management activities using the Claim Management System (CMS) module within SFDC

• Maintain customer account data and parameters in designated systems (e.g., PEGA)

• Generate and distribute reports using available tools including Power BI, SAP S/4HANA, and LOTS

• Participate in customer, distributor, and vendor visits, in coordination with the line manager, to strengthen operational collaboration and service quality

About you

• A University degree or equivalent professional experience is required

• Proficient in English (both written and spoken)

• Previous corporate experience in operations, customer service, supply chain, or related roles is an advantage

• 2–3 years of experience in a customer-facing role involving operational execution is preferred

• Strong digital literacy with the ability to navigate and learn ERP systems (SAP, LOTS) expertly

• Working knowledge of Salesforce is an asset

• Diligent, proactive, and comfortable working in a fast-paced, cross-functional environment

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit:https://bd.com/careers

Required Skills

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Primary Work Location

TUR Istanbul - Rüzgarlıbahçe Mah

Additional Locations

Work Shift