Job Description Summary

Join our team as a Field Service Engineer, where you will play a vital role in delivering outstanding technical support for BD Biosciences instruments and systems. This field-based role requires overnight stays and significant travel across mainly Norway or Finland and the Nordic countries to provide on-site installations, diagnostics, and repairs, ensuring operational excellence for our customers. You will also provide remote troubleshooting and maintenance services to minimize disruptions and maintain high-quality standards. This position demands professionalism, technical expertise, and a customer-focused approach.

Job Description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters.   

Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

Main responsibilities will include:

• Provide technical support on-site, including installations, relocations, certifications, and repairs of BD Biosciences instruments and systems.
• Perform remote fixing and problem solving, bringing up cases to in-person support as needed.
• Complete preventive maintenance, upgrades, and corrective actions within required timeframes.
• Maintain detailed service records, ensuring accurate reporting and compliance with operational guidelines.
• Manage personal car stock, ensuring readiness for service tasks by maintaining required tools and spare parts.
• Identify opportunities to enhance customer satisfaction and communicate potential business growth areas.
• Adhere to quality, safety, and compliance regulations, consistently delivering excellent service.
• Assist customers with service contract details, promoting their benefits and ensuring effective execution.

About you:

• Hold an engineering degree or have extensive experience as a Field Service Engineer.
• Experience in medical device industry is a desired.
• Possess strong analytical and problem-solving skills, with the ability to work independently.
• Experienced in performing corrective and preventive tasks on technical equipment.
• Confident in adapting to new technologies and handling diverse product ranges.
• Highly skilled in delivering exceptional customer service and maintaining professionalism.
• Proficient in IT systems and tools relevant to the role.
• Proficient in Norwegian or Finnish and fluent in English. Swedish is an advantage.
• Hold a valid driving license.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

NOR Oslo

Additional Locations

FIN Vantaa – Äyritie

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

kr627,000.00 - kr956,175.00 NOK Annual