Job Description Summary

The BD Solution Deployment Department manages, plans and coordinates the implementation of the Medication Management Solutions & Pharmacy Automation product suite. Teams are assigned to customer projects and accounts based on regional/national organizational structures. These project teams include staff from BD and the customer, working in synergy with each other toward the common goal of an on-time, successful solution deployment. Activities include implementation project management, product and software installation, workflow, system design and configuration tasks, integration engineering functions and detailed customer relationship and account management activities.
The Senior Manager, Solution Deployment - Program Management, is responsible for leading and managing a team of Program Managers and Enterprise Program Managers focused on serving strategic specialty customers. This role focuses on leading a high performing team that delivers quality customer experiences through implementation, field actions, upgrades and service engagements. This leader holds the team accountable to drive governance, technical and clinical standards, within regulatory guidelines, while maintaining high levels of customer satisfaction, operational efficiency, and team performance. The Solution Deployment Manager – Program Management will maintain strategic partnerships across Solution Deployment and with Sales, Service, Quality, R&D, Success, Education Services, and Logistics to ensure seamless service delivery, compliance, and to drive continuous improvement.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Accountabilities

• Builds a strong, diverse team environment with a culture of teamwork, collaboration, continuous improvement, and customer- focused excellence.

• Fosters strong relationships with sales and service teams supporting the implementation lifecycle experience

• Adheres to practices, tools and standards for communicating information to teams, peers, executive leadership, and customers implementation activities.

• Works collaboratively cross-functionally to drive quality, successful and efficient implementations, upgrades and escalation management experience for BD customers

• Hires, develops and leads a high performing team that demonstrates an understanding of how to work within the larger Solution Deployment and MMS/RxA organization

• Possesses a growth mindset, actively seeking feedback to reflect on own performance and managerial capabilities.

• Constructively coaches and gives feedback to support others' development.

• Utilizes available metrics and resources to drive the team to achieve established goals in a proactive manner on time and on budget; removes obstacles when present to ensure team success.

• Monitors and controls expenses in alignment with budget.

• Takes appropriate risks and makes decisions, which may be difficult and / or unpopular, and takes accountability for outcomes.

• Acts as escalation point for internal and external needs.

• Ability to manage complex and multi-faceted customer issues by leveraging strong relationships both internal and external.

• May act as a Platform Liaison and provides product feedback, technical insight, and customer requirements to senior management, organizational readiness teams, and R&D.

• Utilizes internal and external trends and analyzes business, financial, operational, and technical data to achieve strategic goals and objectives, prioritizing workload when necessary.

• Embraces and drives a culture of change through continuous improvement. Leads by example, guided by the BD Way.

• Provides guidance to employees in general product knowledge, solution deployment processes and escalation management

• Often leads projects/initiative teams that impact the Solution Deployment team and the business unit (Continuous Improvement, Platform liaison, Centers of Excellence)

• Creates and maintains standardized tools, templates, and process documentation to ensure consistency across the team, and holds team members accountable for compliance with established standards.

Required Qualifications:

• Bachelor’s degree required

• 8+ years of experience in medical devices or healthcare

• Ability to contribute to operational and strategic development of the organization

• Exhibits considerable decision-making capability, sensitivity to accuracy and timeliness, ability to train and evaluate talent

• Excellent written, verbal and interpersonal communication skills

• Experience managing virtual teams and demonstrated ability to lead in a matrixed environment

• Possesses excellent organizational skills with the flexibility to readily adapt to change

• Must be detail oriented, and demonstrate the ability to multitask and implement complex projects consistent with established company and customer objectives

• Driving requirements dictate the candidate possess and maintain a valid driver license and be at least 21 years old. Must meet BD’s auto safety standards.

• Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis.

• Ability to work independently from home office

• Home based position with travel.  Travel may range from 25 - 50%, overnight travel.  Position requires flexible working hours, including some nights and weekends

Preferred Qualifications:

• Master’s degree or higher

• Previous management experience is strongly preferred

• Experience with retail pharmacy, closed-door pharmacy, and pharmacy automation solutions preferred

• Experience with software and/or device implementation/deployment highly desirable

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

Work Shift

NA (United States of America)

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information