Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

Become a maker of possible with us!

Job Summary

To provide after sales “engineering support” for installation/post installation of instruments supplied by BD Life Science. The main products are BD Flow Cytometers and Diagnostic Instruments - to carry out maintenance during warranty & contract period.

The FSE provides technical advice/service support to customers in their use of instruments and other products. This includes commissioning and installing equipment, troubleshooting, preventative maintenance, calibration, and repair on-site or at our laboratory facilities. The FSE also trains customers in using our instruments and software and may assist sales representatives by providing technical assistance to customers prior to purchase.  

Job Responsibilities

Commissioning – Installation of instruments including basic electrical connection. Customer training of instrument operation, basic maintenance and troubleshooting procedures. Assist sales representative as needed.

Service & Repair – Responds to customer requests for unscheduled service and repairs. Diagnose problem over telephone or email, determine whether it can be solved by troubleshooting or if site visit is required. Schedule site visits, diagnose problems, perform repairs, and do test runs to ensure product’s performance meets customer expectations. Provide customer with report detailing work performed and any recommendations. Obtain customer signature on completed work form before leaving the site. Maintain up-to-date records of service work performed (work orders).

Preventive Maintenance Agreements – Visit customer sites to perform regularly scheduled maintenance on instruments and other products. Contact customers prior to scheduled service date to confirm schedule. Perform maintenance as scheduled, complete work order forms and provide customer with report detailing work performed and any recommendations. Obtain customer signature on completed work form before leaving the site. Maintain up-to-date records of service work performed (work orders).

Qualifications

• Diploma/Bachelor's degree in Biomedical Engineering / Electrical Engineering / Mechanical Engineering or related Engineering field preferred.
• Minimum of 3 years of experience in a similar role.
• Demonstrated knowledge of instruments, medical devices, computer systems, electronics, mechanics and IT applications relevant to business unit products.
• Open to fresh graduate who is willing to learn and develop growth.
• Excellent interpersonal skills
• Ability to effectively communicate technical information
• Highly motivated and self-driven
• Strong organizational skills
• Good PC skills
• Ability to travel extensively

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

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