Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

JOB SUMMARY:

The BD Diagnostic Solutions Project Manager (US Solutions Delivery) is accountable for clinical laboratory Customer Implementation Project Execution from contract signature through project closure and has some responsibility pre-contract to set appropriate expectations with both internal and external customers.  The Project Manager (US Solutions Delivery) will drive project efforts forward while collecting, organizing, and distributing project data such as customer satisfaction, risks and issues, revenue recognition forecast, resource availability, and lessons learned. 

The Full Customer Implementation Project Cycle includes participation in the Sales process pre-contract, initiating the implementation project, executing on the deliverables and through the transition to our service/support services. The Project Manager (US Solutions Delivery) will drive and own the implementations, document and report out project performance data, actively manage associated project risk, and mitigate open issues from project assignment through project transition.

The Customer Experience Management is key to the success of Diagnostic Solutions strategy and is required to drive a high level of coordination between the different BD departments/functions and Customer teams to ensure a smooth implementation and ongoing customer satisfaction.

Primary Duties and Responsibilities:
Project Management responsibilities include, but are not limited to:

• Develop, maintain and communicate all project plan details to Customer leadership.

• Hold regular meetings with internal/external project teams to check/monitor progress.

• Manage and communicate project risks impacting the project or organization.

• Consistently update all project stakeholders on high level project status.

• Coordinate all installation and support resources.

• Engage local sales, professional services and technical services teams in order to create a sustainable product placement.

• Attention to detail for review of order configurations prior to manufacturing requests.

• Supply consultation to the customer on Lab Information Systems / IT Infrastructure and Services (building interior, power, air, etc.).

• Advise the customer on managing organizational change (Change Management).

• Participate in continuous improvement and educational sessions to the further professionalize the US Solutions Delivery and Professional Services Teams.

Customer Experience Management responsibilities include, but are not limited to:

• Interface effectively with the different BD departments to manage cross functional processes and resolve issues impacting customers.

• Supports US Commercial and Technical Services partners’ efforts to attain business objectives.

• Continuously benchmark customer processes through Business Reviews, focusing on market trends and customer needs to find opportunities for process improvement and differentiated services.

Required Qualifications

Education & Experience

• Bachelor's degree (BS/BA) in life sciences, business or project management

• 5+ years clinical laboratory experience or equivalent

• 3+ years project management experience in a technical environment

• Knowledge of Standard Clinical Laboratory Practices and US Laboratory Regulatory environment (CAP, CLIA, COLA

Knowledge & Skills

• Proven leadership abilities with demonstrated accomplishments in cross-functional projects, teams, and programs

• Strong interpersonal skills, including effective internal/external communications

• Proficiency in conflict resolution and crisis management

• Demonstrated knowledge of Project Management, Risk Management, and Change Management methodologies

• Consistent professionalism in all customer and cross-team interactions

• Excellent communication and presentation skills

• Ability and willingness to travel up to 50% of the time

Preferred Qualifications

• Project Management Professional (PMP) Certification

• LEAN/Six Sigma knowledge or certification

• Advanced degree in relevant field

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information