Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Job Description - Field Service Engineer in Greater Boston, MA

Be part of something bigger!

PLEASE READ!!!! ** THIS IS NOT A DESKTOP SUPPORT/IT POSITION**

**This position is for Field Service. Visiting various customers each day and carrying tools and test equipment.**

The Field Service Engineer is responsible for providing on-site support to BD customers that includes, but is not limited to: installation and service of diagnostic instrumentation, after-hours phone support, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support. 

**Within the role of an FSE, daily travel to and from multiple customers sites is required. Complex troubleshooting and repairing systems containing but not limited to, Lasers/optical pathways, fluidic systems, pneumatic systems, electronic systems, and PC’s to resolve issues while onsite is required.**

Overall responsibilities:

• Install, repair, maintain, and service instrumentation with minimal supervision while adhering to documented procedures, ISO standards, and GMP requirements. Maintain accurate inventory of car stock, test equipment, tools, and technical resources to ensure readiness for service calls.

• Provide outstanding service by communicating arrival times, work duration, and contact information. Deliver comprehensive summaries of completed work including issues identified, root causes, solutions implemented, and qualification testing performed. Obtain customer sign-off before leaving job sites.

• Promptly escalate customer concerns or instrument-related issues to District Technical Specialists and Service Managers when additional support is required, ensuring timely resolution of complex problems.

• Maintain high standards of personal appearance, ethical behavior, and professionalism in all customer interactions. Demonstrate good judgment and uphold company values while representing the organization in the field.

• Operate within established expense guidelines for travel and living expenses. Responsibly manage company assets including vehicles (according to Corporate fleet policy), credit cards, travel advances, spare parts, test equipment, electronic devices, and all other company property.

Minimum Requirements:

• High School diploma required with a minimum of 3 years' experience troubleshooting systems, instruments, or components. Must possess a valid Driver's License and be able to travel at least 50% of the time, including safely driving distances up to 8+ hours in various weather conditions.

• Must be able to safely lift, push, and pull objects weighing up to 50 lbs from floor to chest level. The position requires carrying a pack weighing up to 30 lbs for up to 1 hour and the ability to safely climb portable ladders and step stools.

• Proficiency in safely operating various test equipment including DVMs, power meters, oscilloscopes, microscopes, pressure gauges, and vacuum gauges. Must be able to safely work around lasers, optics, fluidics, electronics, high voltage equipment, and biohazards.

• Demonstrated ability to safely operate both powered tools (drills, powered screwdrivers) and manual tools (sockets, wrenches, screwdrivers, Allen wrenches, ratchets) repeatedly throughout an 8-10 hour workday, including performing fine motor tasks.

• Ability to safely sit, kneel, squat, bend, and stand repeatedly for up to 8-10 hour durations while servicing equipment. Must be able to wear safety glasses, goggles, gloves, respirator, bunny suit, and related PPE for extended periods, and complete required fit tests, spirometry, and medical evaluations.

Assets:

• Associates or Bachelor's degree in Electronics, Engineering, or related technical/biological discipline, complemented by technical military training which provides valuable hands-on troubleshooting experience.

• Prior Field Service Engineer experience, particularly with troubleshooting medical device instruments. Flow Cytometry experience is considered a significant advantage.

• Previous experience in customer-facing roles, demonstrating strong communication abilities and professional client interaction capabilities.

• Experience with tools and test equipment such as digital volt meters and oscilloscopes, along with proficiency in MS Office applications (Word, Excel).

• Familiarity with recent Mac and PC operating systems, enabling effective technical support across different platforms.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

#earlycareer

Required Skills

Optional Skills

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Primary Work Location

USA CA - San Jose - Montecito

Additional Locations

USA MA - Lexington

Work Shift

US BD 1st Shift 8am-5pm (United States of America)

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$21.60 - $33.60 USD Hourly