Job Description Summary

Join a global leader in healthcare and take on a pivotal role in accelerating the digital transformation of care facilities across the country. In this national field position—open to candidates based in any major city with convenient airport access or strong public transport links—you will directly shape clinical efficiency, operational performance, and the adoption of cutting‑edge technologies. We are looking for a seasoned professional with 5 to 10 years of technical experience in a hospital IT environment with at least 5 years of people‑management experience, and a proven ability to lead projects in fast‑changing environments. You thrive at the intersection of strategic vision and hands‑on execution, demonstrate natural leadership, and bring a strong customer‑centric mindset. Your ability to navigate complex, multicultural organizations, collaborate across diverse functions, anticipate challenges, and drive your team toward agility and proactivity will be key to your success! Professional proficiency in English and excellent communication skills in both English and French are essential in this transformative role.

Job Description

BD MMS is looking for its Customer Success Leader, a true conductor orchestrating technological innovation, operational excellence, and customer success.

Medication Management Solutions

With our technical capabilities, the Medication Management Solutions (MMS) team are able to manage multiple systems and our operational capabilities enable us to have medications available when and where needed, reducing inefficiency and waste for nursing and pharmacy teams.

Your Mission

You play a key role in the design, integration, and adoption of BD MMS solutions. At the crossroads of IT, change management, and team leadership, you support our clients in transforming their clinical and operational processes.

Your Responsibilities

1. IT & Solution Management – You are the technological reference for the French market

• Analyze and share IT trends in the French market to guide strategy.

• Collaborate with marketing to define an IT vision that supports growth.

• Gather customer needs and influence EMEA and Global roadmaps.

• Support sales teams in business development and value demonstration.

• Ensure validation of prerequisites and oversee the entire pre‑sales solutioning process.

• Train MMS teams on integration, architecture, and solution topics.

• Develop partnerships and lead integration testing with third‑party solutions.

2. Management & Development of the Customer Success Team – You help talents grow

• Define and monitor individual development plans.

• Foster a culture of feedback and servant leadership.

• Develop skills in project management (IT, Lean, cross‑training, etc.).

• Promote cross‑functional collaboration with Sales, Marketing, GCS, and other teams.

3. Change Management – You support a strategic Pyxis account

• Lead change management for a key client.

• Ensure adoption, optimization, and long‑term sustainability of the Pyxis solution.

• Act as a strategic partner to the client throughout their transformation.

What We Offer in this role

• A strategic role with direct impact on the quality of care.
• Strong international exposure (collaboration with EMEA and Global teams).
• A stimulating, innovative environment focused on talent development.
• The opportunity to shape the future of BD MMS solutions in France.

Your Profile:

• 5–10 years of technical experience in a hospital IT environment, with strong expertise in HL7, XML, PN13, JSON, as well as solid knowledge of networking, IT integration, and server management.
• At least 5 years of people‑management experience, demonstrating your ability to lead, mentor, and develop teams.
• Customer‑centric mindset, with a strong commitment to delivering high levels of customer satisfaction.
• Proven project‑management skills, enabling you to structure daily activities, anticipate challenges, remove obstacles, and guide your team toward greater agility and proactivity.
• Ability to navigate complex organizations, collaborating effectively across multiple functions to identify and mobilize the right expertise for each situation.
• Professional proficiency in English (minimum requirement).
• Strong experience in change management, ideally within fast‑evolving industries, giving you the ability to drive and support organizational transformation.
• Excellent verbal and written communication skills in both English and French

Field national role, open to candidates based in any major city with easy access to an airport or well‑connected public transportation.

Compensation range: 90k -100k fixe selon profil

Ready to drive meaningful impact? Join a committed, innovative company focused on the future of healthcare. Your expertise can make a difference.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

FRA Grenoble

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

€55 000,00 - €88 000,00 EUR Annual