Job Description Summary

As a Partner Management Support Expert (m/f/d), you will play a key role in managing external service providers and ensuring seamless collaboration across BD functions.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Responsibilities

As a Partner Management Support Expert, you will play a key role in managing external service providers and ensuring seamless collaboration across BD functions. Your main responsibilities include:

• Act as a liaison between BPO, MMS GCS, and other BD departments to identify and resolve product or process performance issues.

• Monitor and ensure alignment of BPO performance with SLAs and implement contingency plans when needed.

• Maintain and update BD strategy in collaboration with BPO partners.

• Coordinate and resolve technical issues and service disruptions with BPO promptly.

• Escalate unresolved issues to management or specialized teams and ensure transparent communication.

• Identify and implement process improvements and best practices in Service Desk operations.

• Prepare and present regular reports on supplier performance, issue resolution, and service metrics.

• Provide training and support to BPO staff and ensure up-to-date documentation and knowledge sharing.

Preferred Requirements

• Technical education or equivalent qualification, with deep understanding of Service Desk processes.

• Minimum of 5 years of experience in a Service Desk organization, preferably within MMS.

• Strong knowledge of CRM/ERP systems (e.g., Salesforce, ServiceMax, Microsoft Dynamics).

• Excellent communication skills and ability to collaborate across multicultural teams.

• Fluent in English; additional languages (German, Dutch, Spanish, Italian, or French) are a plus.

• Demonstrated leadership, problem-solving abilities, and customer orientation.

• Experience with Lean and Agile methodologies and a continuous improvement mindset.

• High level of autonomy, professionalism, and results-driven attitude.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

We are flexible! This position can be either full time or part time according to need and individual agreement.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

DEU Kelberg - Rowastrasse

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information