Job Description Summary

Position Summary

Responsible for providing after sales “engineering support” for installation/post installation of instruments and informatic solution supplied by BD DS.

Obligate to do the local Field Service team in the day-to-day service operations, resolve the break/fix and routine preventive maintenance in Jakarta and West Area.

Job Description

Be part of something bigger!

BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care.  The BD MMS Service and Support organization provides technical service and field support to BD’s dispensing customers with a mission that’s focused on knowing there’s a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!​

Main Responsibilities

• Undertake product repair and installation on client premises.

• Provide training and technical advice to clients on instrument use, by telephone or in person.

• Investigate difficulties and solve faults arising from operation or utilization, either by telephone or on customer premises, and seek advice from Regional Service Engineer on unresolved fault and problematic instrument.

• Rectify problems, suggest solutions or arrange for repairs to be made.

• Provide important link between customers and sales/marketing.

• Monitor repairs in terms of the organization’s service/warranty cover, and make suggestions as to product improvements.

• Recommend needs of spare parts, assists with monitoring requirements and keeping proper customer records.

• Carry out planned maintenance calls.

Job Requirements

• Diploma/Degree in Biomedicals/ Instrumentation/ Electronics

• Minimum 2-3 years’ experience in instrumentation (Preferable biomedical/Biotech Lab instruments/Molecular diagnostic)

• Experience in Microsoft Word, Excel, PowerPoint and any related software.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

IDN Jakarta - Sudirman Square Office Towers

Additional Locations

Work Shift

ID Standard (Indonesia)