Job Description Summary

ENGLISH:

The Technical Consultant, Solution Deployment, is responsible for delivering exceptional customer service and support to our pharmacy automation clients. This role requires demonstrated expertise in implementing and maintaining systems within both hospital and retail pharmacy environments. You will be required to work with a multidisciplinary team so that our solutions can be implemented successfully.

FRENCH:

Le Consultant Technique, Déploiement de Solutions, est responsable de fournir un service et un soutien client exceptionnel à nos clients en automatisation pharmaceutique. Ce rôle exige une expertise démontrée dans la mise en œuvre et la maintenance de systèmes, tant dans les environnements hospitaliers que dans les pharmacies de détail. Vous aurez à travailler avec une équipe multidisciplinaire pour mener à bien l’implantation de nos différentes solutions.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Job Summary:

The Technical Consultant, Solution Deployment, is responsible for delivering exceptional customer service and support to our pharmacy automation clients. This role requires demonstrated expertise in implementing and maintaining systems within both hospital and retail pharmacy environments. You will be required to work with a multidisciplinary team so that our solutions can be implemented successfully.

Job Responsibilities:(Primary Duties, Roles, and/or Authorities)

• Participates in conference calls and customer meetings to ensure alignment and progress on project goals.

• Provides team support and shares product and technical expertise related to BD Medication Management Solutions.

• Manages customer stakeholder teams, facilitates consensus, and ensures clear, consistent communication.

• Builds and maintains strong customer relationships to support long-term business partnerships.

• Applies problem-solving and troubleshooting skills to consult on pharmacy best practices in medication management workflows.

• Demonstrates knowledge of pharmacy formulary builds and integration with hospital, retail, and long-term care pharmacy systems.

• Utilizes critical thinking to help customers enhance their business operations and workflows.

• Masters the features and functionalities of multiple BD applications.

• Delivers outstanding customer support tailored to individual client needs.

• Customizes product features to align with specific customer requirements.

• Maintains accurate documentation for customer projects, expenses, compliance, and reporting.

• Actively contributes to customer assessments, project design, and implementation of BD Medication Management Solutions.

• Completes internal documentation and project deliverables accurately and on time.

• Performs additional tasks as required to support business objectives.

Education and Experience:

• Programmer-Analyst College Degree or equivalent is required

• Minimum of 5 years of experience in IT support is required.

• Pharmacy automation experience is strongly preferred.

• Experience in retail and/or hospital pharmacy support is strongly preferred.

• Experience in WEB technologies is preferred.

• Pharmacy informatics experience, an asset

Knowledge and Skills:

• Fluency in both English and French (read, speak, write) to communicate with colleagues and customers across Canada is required.

• Strong knowledge of programming languages, among others: C ++, Python, PHP, PL / SQL is required.

• Knowledge of Microsoft Excel is required.

• Strong decision making, problem solving and troubleshooting skills.

• Detail oriented, able to multi-task and implement complex projects consistent with established BD and customer objectives.

• Possess excellent organization and time management skills, with the flexibility to readily adapt to change.

Physical Demands: (if applicable)

• Ability to lift at least 40 lbs as needed. This position may involve pushing, pulling, stooping, bending, and lifting.

Work Environment: (if applicable)

• Field based, home office position.

• Located in Canada near an international airport, to facilitate travel.

• Travel up to 50% but may fluctuate based on project and team needs. The role requires travelling across Canada.

• Must possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years, as well as meet BD's auto safety standards.

• Attend training on assigned BD instruments as requested. Must be able to travel to the US for training purposes.

FRENCH:

Résumé du poste:

Le Consultant Technique, Déploiement de Solutions, est responsable de fournir un service et un soutien client exceptionnel à nos clients en automatisation pharmaceutique. Ce rôle exige une expertise démontrée dans la mise en œuvre et la maintenance de systèmes, tant dans les environnements hospitaliers que dans les pharmacies de détail. Vous aurez à travailler avec une équipe multidisciplinaire pour mener à bien l’implantation de nos différentes solutions.

Responsabilités professionnelles: (tâches principales, rôles et/ou pouvoirs)

• Participer aux appels-conférences et aux réunions avec les clients afin d’aligner les objectifs et les échéanciers du projet.

• Fournir une expertise technique et une connaissance approfondie des produits liés aux Solutions de Gestion des Médicaments de BD.

• Travailler avec les équipes de parties prenantes du client, faciliter le consensus et assurer une communication claire et cohérente.

• Établir et maintenir des relations solides avec les clients pour soutenir le succès commercial à long terme.

• Dépanner et conseiller sur les meilleures pratiques pharmaceutiques dans les flux de travail de gestion des médicaments.

• Faire preuve de connaissances sur la création de formulaires pharmaceutiques et l’intégration des systèmes dans les milieux hospitaliers, de détail et de soins de longue durée.

• Appliquer une pensée critique pour aider les clients à améliorer leur efficacité opérationnelle et leurs résultats commerciaux.

• Maîtriser les fonctionnalités de plusieurs applications BD.

• Offrir un soutien client personnalisé et adapter les fonctionnalités des produits aux besoins spécifiques des clients.

• Maintenir une documentation précise pour les projets, les dépenses, la conformité et les rapports.

• Contribuer aux évaluations clients, à la conception des projets et à la planification de la mise en œuvre.

• Compléter la documentation interne et les livrables du projet avec exactitude et dans les délais.

• Effectuer d'autres tâches selon les besoins pour soutenir l’évolution des besoins de l’entreprise.

Éducation et Expérience:

• Diplôme collégial de programmeur-analyste ou équivalent requis.

• Minimum de 5 ans d’expérience en soutien informatique requis.

• Expérience en automatisation pharmaceutique fortement souhaitée.

• Expérience en soutien aux pharmacies de détail et/ou en milieu hospitalier fortement souhaitée.

• Expérience en technologies WEB souhaitée.

• Expérience en informatique pharmaceutique, un atout.

Connaissances et compétences:

• Maîtrise du français et de l’anglais (lecture, expression orale et écrite) requise pour communiquer avec les collègues et les clients à travers le Canada.

• Solide connaissance des langages de programmation, notamment : C++, Python, PHP, PL/SQL requise.

• Connaissance de Microsoft Excel requise.

• Excellentes aptitudes en prise de décision, en résolution de problèmes et en dépannage.

• Souci du détail, capacité à gérer plusieurs tâches et à mettre en œuvre des projets complexes en cohérence avec les objectifs établis de BD et du client.

• Excellentes compétences en organisation et en gestion du temps, avec une grande flexibilité pour s’adapter facilement au changement.

Exigences physiques: (le cas échéant)

• Capacité à soulever au moins 40 lb au besoin. Ce poste peut impliquer de pousser, tirer, se pencher, se courber et soulever des charges.

Environnement de travail: (le cas échéant)

• Poste basé sur le terrain, avec bureau à domicile.

• Situé au Canada, près d’un aéroport international pour faciliter les déplacements.

• Déplacements jusqu’à 50 % du temps, pouvant varier selon les projets et les besoins de l’équipe. Le poste exige des déplacements à travers le Canada.

• Doit posséder et maintenir un permis de conduire valide ainsi qu’un dossier de conduite sans infraction depuis au moins 3 ans, et répondre aux normes de sécurité automobile de BD.

• Participer aux formations sur les instruments BD assignés, selon les besoins. Doit être en mesure de se rendre aux États-Unis pour des formations.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

To learn more about BD visit https://bd.com/careers

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Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

Required Skills

Optional Skills

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Primary Work Location

CAN Québec - Boulevard du Parc Technologique

Additional Locations

Work Shift