Job Description Summary

The Field Service Engineer 1 for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management Solutions (MMS) automated dispensing segment. Our BD Pyxis brand combines proven technology with practical intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system. 

Learn more at: https://www.bd.com/en-us/offerings/capabilities/medication-and-supply-management/medication-and-supply-management-technologies

The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory.  Ideal candidates will reside within a 30-mile radius of where the position is based.

Our goal is to deliver excellent service experience. The ideal candidate will demonstrate excellent interpersonal, written, and verbal.  Additionally, the Field Service Engineer is responsible for collaborating with multi-functional teams within our Global Customer Support organization to understand and be sensitive to our customers and business needs from end to end.

This position will support territory within a 2.5-to-3-hour radius of Myrtle Beach, SC.

Responsibilities:

• Provide both remote and on-site technical support for BD Pyxis automated dispensing systems in healthcare facilities; respond to work orders; diagnose and resolve hardware and software issues; and maintain accurate documentation of all service activities.

• Execute preventive maintenance programs for BD Pyxis systems; support sales and implementation teams; and perform installations, repairs, calibrations, and in-service training for customers in a timely manner.

• Maintain proper small parts inventory for service needs; follow approved inventory control procedures; and ensure company assets (vehicle, tools, and equipment) are secure and in working order.

• Pursue ongoing training and self-development to enhance product knowledge and technical skills; attend management-approved seminars and training sessions with the goal of advancing to the next level within 2-3 years.

• Maintain working knowledge of corporate and service department policies and procedures, including customer complaint handling and Medical Device Reporting; work effectively both independently and collaboratively; and escalate complex issues to team leadership when necessary.

Minimum Requirements:

• High school diploma with 3-5 years of technical/customer support experience, including hardware/software/IT support for both proprietary and standard applications.

• Must be available for 24x7 on-call rotations in a customer-facing environment, possess excellent time management skills for self-scheduling, and be able to lift a minimum of 70 pounds.
• Proficiency with Windows operating systems and computer networking experience, with the ability to work within defined processes with minimal supervision.
• Demonstrated history of strong verbal, written, and interpersonal communication skills in customer-facing roles.
• Must maintain a valid driver's license meeting BD's auto safety standards and provide proof of required immunizations (Hepatitis B, Influenza, MMR, Varicella, TB/PPD, Tetanus/Diphtheria/Pertussis, COVID-19) to access customer sites.

Preferred Requirements:

• Associate Degree in Healthcare Technology or another technical field

• Customer Support Certification

• Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment.

• Prior Automated Teller Machine (ATM) experience

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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Required Skills

Optional Skills

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Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

Work Shift

US BD 1st Shift 8am-5pm (United States of America)

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$23.80 - $36.80 USD Hourly