Job Description Summary

This position reports to an Engineer in the Field Assurance Department. This department is responsible for fielding of customer complaints about products. The complaints may come from patients, health care providers including physicians, nurses, or other health care staff. This department investigates the root cause of failure from an engineering perspective.

This internship will be responsible for helping to process customer complaints, aiding in the investigation of root cause analysis, and will assist with engineering activities including, but not limited to: collecting data, analyzing data, and preparing reports.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Summary of Position with General Responsibilities

The following duties and responsibilities are intended to be representative of the work performed by the incumbent(s) in this position and are not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position.

• Assist with processing of customer complaints

• Aid in root cause analysis of failed products

• Support various engineering activities such as collection of data, data analysis, and preparing reports

• Apply engineering principles

• Identify and take ownership of tasks and projects

• Be detail oriented and results oriented

• Work as a team and independently

• Potential assignments in both Sandy and Salt Lake City

Potential Task Assignments within the scope of this position

• Assists in failure investigations, complaint evaluations, and review of quality documents.

• Writes and reviews reports and data.

• Assists in evaluation of used medical devices in a biohazard lab setting.

• Trains on, understands, and follows company procedures and regulatory requirements.

• Aids in developing physical and functional test requirements to assure specifications & regulations are met.

• Initiates new or revised documentation and tracks through appropriate approval cycles and implementation

• Participates in and provides input to training on department and division procedures and policies.

• Maintains a professional working relationship with internal & external customer and support staff

• Participates on cross-functional teams.

• Prepares and presents oral and written project updates and technical discussions.

Knowledge and Skills:

• Basic technical writing skills

• Basic interpersonal skills – active listening

• Good understanding of engineering principles

• Ability to read drawings

• Demonstrated ability to apply engineering principles

• Ability to perform tasks and tests per written directions

• Demonstrated comprehension of basic descriptive statistics

• Basic software application skills                        

• Basic problem solving skills

• Demonstrated adherence to lab safety protocols

• Ability to collect and analyze data and derive conclusions

• Ability to make recommendations to reach a solution

• Oral and written presentation skills

• Ability to follow design controls

• Ability to work independently

Qualifications

• Must be currently enrolled in an accredited University/College Science or Engineering program (required).

• The incumbent must demonstrate the ability to perform the essential functions of the job as outlined in the duties and responsibilities outlined above.

Physical Requirements

This position is in an office and/or laboratory environment and requires the incumbent to sit, stand and perform general office functions. The incumbent may also be required to lift up to twenty five pounds occasionally. The incumbent may be required to stand for extended periods of time. Bending, stooping and reaching are also frequently required.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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Required Skills

Optional Skills

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Primary Work Location

USA UT - Salt Lake City BAS

Additional Locations

Work Shift